Custom Artisan Soap Order (READ PRODUCT DESCRIPTION)

$50.00


DO NOT PURCHASE THIS LISTING!!!! THIS LISTING IS FOR INFORMATIONAL PURPOSES ONLY!!! If you are interested in purchasing a custom order, please read the terms and conditions of custom orders below!

Considering a unique gift for a special occasion such as a wedding, bridal shower, baby shower, retirement party, brunch date, graduation party, or other life event? Look no further! I can customize an order especially for you to make your gift as unique and special as the recipient for which it is intended!

Please read below for FULL DETAILS on custom orders.

Ordering & Pricing:

To request a custom order, please message me through Etsy's "Contact Shop Owner" or "Request Custom Order" option. Be sure to include what you are looking for, or your general idea, any allergies (such as to coconut, almond, etc.), and a time frame (soap needs to cure 4-6 weeks. I prefer to cure mine a full 6-8, so please keep this in mind when placing an order). Once you have submitted your request form, I will contact you to work out the details of your order so as to provide you with the most accurate representation of your idea. Please be aware that the fragrance(s), color(s), additives, embeds, and other design-related requests you make will determine your final price estimate. The time I will need to prepare each custom order may vary depending on the size and complexity of the order.

Once the soap you want has been decided upon, I will create a special listing here on my shop just for you to purchase. This will include the estimate costs of shipping, and any overages will be refunded at the time of shipping. Please be sure to pay within three days of receipt of the link to the product. After payment is received, I will start your order and will be sure to email you along the way so you can see the process from start to finish. Keep in mind that as these are handmade items, each piece may be slightly different and vary in color/pattern/design, and may lack complete uniformity.

Caution: If you are using an item that is new to you, please be aware that skin irritation may occur. Pay close attention to the ingredients listed on the label, and discontinue use if a problem occurs.

Please use your product within 12 months of ordering for the best outcome.

Cancellation:

​I will accommodate a cancellation up to 48 hours after the order is placed for a full refund. If you cancel after that time, you will not receive a refund.

Payment:

Payment for a custom order is due up front at the time of the order's request. I only accept payment through PayPal. Any other method will not be accepted. The shipping address provided on your PayPal account will be the address I mail your order to. Please make sure all PP information is up to date and complete before placing an order.

Shipping:

All orders are shipped USPS Flat Rate. Shipping costs will be determined by the package size or number of required packages to send an entire order (please check the USPS website for the most up-to-date shipping costs). Any shipping overages paid at time of purchasing your custom order product will be refunded to the buyer. A tracking number will be provided once your order has shipped. The initial shipping cost will not include insurance. If you wish to add insurance to your order, please contact me as soon as possible so I can be sure to add it. Please allow up to 7-10 business days to receive your purchase (though most items are received within 3 days). I ship only to the domestic United States. Wandering Oak Soap is not responsible for lost or stolen packages, so keep this in mind.

Returns & Refunds:

Returns for custom orders cannot be processed after the 48 cancellation window. On the rare occasion that the soap will be unusable to the customer, please contact me within 5 days of receiving your order to evaluate the best was to resolve any issues. If a return is decided as the best course of action, please return ONLY the unopened and unused portion of the order, and you will receive a return credit for only that amount upon my receipt of the returned product. Due to the fact that these are products that touch your skin, opened or used product WILL NOT be accepted as a return or refunded. Return shipping costs are the responsibility of the buyer. If an item is damaged in transit, please email photos of the damaged box/product, and I will send you a replacement.

Please be aware that any personal information gained through transactions for custom orders will be strictly kept only for the purposes of contacting you in the event of a problem and mailing your order. Your information will never be sold or given to any outside parties.

Shipping from United States

Processing time

1-2 business days

Estimated shipping times

  • North America : 3 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

Request a cancellation within: 12 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

Wandering Oak Soap Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.etsy.com/shop/WanderingOakSoap/ (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you; Screen our orders for potential risk or fraud;

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Etsy to power our online store--you can read more about how Etsy uses your Personal Information here: https://www.etsy.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

The Site is not intended for individuals under the age of 18.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at wanderingoaksoap@gmail.com or by mail using the details provided below:

14130 Center Road, Stewartstown, PA, 17363, United States

Frequently Asked Questions

Custom and personalized orders

I am happy to do custom orders! To request a custom order, please contact me using the Etsy contact form. Be sure to include what you are looking for, or your general idea, any allergies (such as to coconut, almond, etc.), and a time frame (soap needs to cure 4-6 weeks. I prefer to cure mine a full 6-8, so please keep this in mind when placing an order). Once you have submitted your request form, I will contact you to work out the details of your order so as to provide you with the most accurate representation of your idea. Please be aware that the fragrance(s), color(s), additives, embeds, and other design-related requests you make will determine your final price. The time to prepare the order will be determined by the order's size.

Care instructions

To extend the life of your soap, be sure to keep it in a dry area of the bathroom when not in use. If kept in a location that is wet for long periods of time (such as a shelf of a shower), the soap may become mushy and soft, causing it to run out faster.

Wholesale availability

I currently support one wholesale client, but am open to more wholesaling requests and contracts. Please contact me using the Etsy contact form with your request.

Sizing details

Each bar of soap weighs approximately 3.5-4 oz (99-114 g). Because the bars are hand cut, each one may vary slightly in weight. Please note that the longer soap sits in open air, the less it will weigh. When soap is created, water is used as a carrier for sodium hydroxide, and as the bars sit, they will continue to evaporate out that water. The longer they sit, the harder and more long lasting the bar.

Standard bars are 2.5" x 3" x .75" (6.35 cm x 7.62 cm x 1.9 cm), while Tall and Skinny bars are 2" x 3.25" x 1" (5.08 cm x 8.26 cm x 2.54 cm).

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